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Complaints Policy

The International Social Work Agency (TISWA)

Date: December 2024
Review Date: December 2025

TISWA Privacy Policy

This Privacy Policy sets out how TISWA (The International Social Work Agency) collects, uses, stores, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services or visiting our website, you consent to the data practices described in this policy.

For queries regarding this policy, please contact:
 

Address: The International Social Work Agency, Suite 5663, Unit 3A34 -35, Hatton Garden, Holborn, London, EC1N 8DX
 

Phone: 0203 432 1299
 

E-mail: info@tiswa.co.uk

Information We Collect

We may collect, store, and use the following types of personal data:
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  • Identity information: Name, date of birth, contact details

  • Professional information: Job title, employer, qualifications

  • Case-related information: Information you provide to us for assessment or intervention purposes

  • Technical data: IP address, browser type, geographic location, device and operating system

  • Usage data: Information about your visit to our website, pages viewed, time spent

  • Any other data you voluntarily submit through contact forms or service requests

How We Use Your Information

We use personal data to:
 

  • Deliver requested services, including assessments and support interventions

  • Process referrals and respond to enquiries

  • Provide quotations and administrative updates

  • Comply with legal obligations and safeguarding requirements

  • Improve our website and service offerings

  • Send communications (where lawful and relevant)

Lawful Basis for Processing

TISWA processes personal data under the following legal bases:
 

  • Consent: Where you have given clear permission

  • Contract: Where processing is necessary for a service agreement

  • Legal obligation: To comply with the law (e.g. safeguarding legislation)

  • Legitimate interest: To pursue our business aims in a proportionate way

Data Sharing and Disclosure

We only share personal data where necessary and lawful. This may include:
 

  • Relevant local authorities or legal professionals for assessment-related cases

  • Regulators or safeguarding bodies if required

  • IT and cloud service providers who support our systems
     

We do not sell or rent personal data to third parties.

Data Retention

We retain personal data only as long as necessary for the purpose it was collected, or as required by law. Retention periods are set in accordance with statutory guidance and our internal data retention schedule.

Data Security

We have implemented appropriate technical and organisational measures to protect your personal data, including:

  • Secure cloud-based storage

  • Role-based access controls

  • Regular audits and staff training

Your Rights

Under UK GDPR, you have the right to:
 

  • Access your personal data

  • Request correction of inaccurate or incomplete data

  • Request erasure (the "right to be forgotten")

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent where applicable
     

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Cookies and Website Tracking

Our website uses cookies to enhance user experience, track usage data, and ensure functionality. You can manage cookie preferences via your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website. We encourage users to check this page periodically.
 

For further information or to exercise your data rights, contact us at tiswa.co.uk

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